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  • McLachlan Experiences FAQ

FAQ

Who is Discover Asia?

Discover Asia is part of McLachlan Travel Group Pty Ltd (www.mtgroup.com.au), a family company that has operated in the Australian travel industry since 1979. The company has broad experience in tour management, media and retail travel operations.

The company's dedication to providing quality travel products and unique experiences led to the launch of Discover Asia, the company's brand for non-battlefield tour products. Discover Asia s is a specialist tour operator that caters for groups of all sizes, and themed touring of all interests within Asia.

Discover Asia sets itself apart by the unique travel experiences and flexibility it offers to travellers. Discover Asia passengers don't just visit a destination – they are immersed and live it. Food and wine tours, cultural exploration, amazing festivals and other truly unique and inspiring experiences are all part of a Discover Asia tour.



 
What destinations do you offering touring services in?

Discover Asia has recently expanded its tour offering by partnering with expert local suppliers in Asia.

Our parent company, McLachlan Tours has an FIT department which covers not only the destinations covered in our core touring product range, but also far beyond as well. From rural home stays in  Loas, temple stays in Japan, river cruising down the Mekong to luxury lodge and wellbeing experiences. We like to think outside the box. Discover Asia can be contacted at reservations@discoverasia.com.au



 
How impartial is the advice given by your specialists?
Our Specialists are extremely well travelled and use their hands on knowledge when matching you to your perfect tour or building your dream itinerary with the assistance of our local team on the ground in the country you are heading to. We offer accurate and up to date advice and ensure we throw in a few unique suggestions to ensure you have a once in lifetime experience with us.

 
Will I be travelling with others?

As Discover Asia tours are based on a request basis, there is a chance that you will have an exclusive tour to yourself. Our most popular tours, do tend to have more people travelling on the same dates, so there is still the opportunity to meet new friends as you travel. If you prefer the exclusivity and attention of your own private guide, please ensure you notify us at the time of booking.



 
How familiar are your Regional Specialists with the areas they specialise in?

Discover Asia has amazing relationships with local ground crew in regional territories. Discover Aisa believes in using guides who are born and bred in the destination they are guiding in. We believe they have the best local knowledge of life and society for their particular culture and they can get you off the beaten tourist track. They focus on knowing their areas inside out and we feel it is better to know a lot about a little area than to know a little about a lot.



 
Can I combine more than 1 tour?

Yes – Discover Asia finds that many of our travellers do tend to combine 2-3 of our itineraries to build that perfect holiday. With short bolt on tours being attached longer itineraries or combining your chosen tour with a festival that is on in the area is the perfect way to ensure you get the most out of your chosen destination!



 
What style of touring do you offer?

Discover Asia offers a small group style of touring categorised by various locations.  Discover Asia  prides itself on our slower paced and thorough itineraries ensuring you have enough time to “discover” your destination rather than be rushed through. Discover Aisa is about discovery, not a whirlwind blur of a holiday where you need to rely on your photos to tell you where you have been.



 
What style of accommodation can I expect?

Discover Asia offers a variety of accommodation options to cater for everyone's budget.  Just let us know what you are after, from Standard through to Luxury with the odd homestay for those more culturally inquisitive!



 
What are Star Experiences?

These are the added extras included in the price, many are often exclusive to Discover Asia, and all go towards making your tour a truly memorable experience.



 
What is an "Exclusive Extras" tour?
"Exclusive Extras" tours are our tours which offer wonderful experiences that are truly unique and not readily found elsewhere. We have included these activities to enhance your journey and ensure you get the absolute wow factor you are looking for when travelling.

 
How do I travel around a country?

The choice of transportation is generally a wonderful combination of private vehicles, internal flights, local trains, boats, and the odd day of soft adventure with trekking and cycling where suitable. Discover Asia offers several styles of travelling so you can choose whether you would like to travel in style or like the locals.



 
What is the booking process?

Please contact our specialists via the website link on your chosen tours page and complete the enquiry form to the best of your ability. Once in the hands of our experts, you will be contacted within 24hrs and the process begins quickly and smoothly. Once we have confirmed your tour is available, a deposit is required to secure your reservation with full payment due 90 days prior to your travel date. Alternatively, please call our reservations team on 1300 736 584.



 
Can Discover Asia book my airfares and other travel arrangements?

Absolutely! Discover Asia is part of a fully licensed travel organisation that has won numerous industry awards and is staffed by many of Australia's most credible professional travel consultants. Our years of experience and depth of knowledge ensure your travel arrangements are in good hands. We are happy to arrange your airfares, accommodation, and any other travel arrangements you may need before or after your tour. We'll concentrate on the arrangements so you can concentrate on enjoying your holiday.



 
Why don't the tour prices include airfares?

Two good reasons: Firstly, Discover Aaia attracts customers from all over Australia, so for the sake of your flexibility we don't insist on departure from any particular Australian airport. Secondly, many of our customers join one of our tours as part of a longer holiday. By listing the tour price without airfares, you have the flexibility to simply add a tour (or two!) to your itinerary. If you need us to arrange your airfare, no problem! We have access to some of the most competitive discounted airfares in Australia and many of our passengers entrust their entire travel arrangements to Discover Asia.



 
Is my money safe with Discover Asia?

Discover Asia is division of Travel and Living Pty Ltd, and is fully accredited with the AFTA Travel Accreditation Scheme (ATAS). The company is a full member of the Australia Federation of Travel Agents, the Travel Compensation Fund and the Council of Australian Tour Operators.



 
I have seen your itineraries and want to customize my own itinerary. Is this possible?

Discover Asia can customise and create that dream itinerary for the discerning traveller looking for something a little more unique, undiscovered and for those wanting a journey created with passion focusing on specifically what the traveller needs and wants to experience. Catering for all clientele from independent travellers, sporting groups, school groups, friends and family, special needs, special interest through to corporate incentive groups, with no age restrictions, no locked in dates – only guaranteed departures and no minimum numbers, a customised journey could be perfect for you!

Discover Asia can be contacted on res@discoverasia.com.au



 
What is a 'bolt on' tour?
A Bolt On tour is a short tour that is the perfect add on to either the beginning or end of your journey highlighting several key elements of a destination. For example, you may not be interested in doing a 10 day Food and Wine tour of a particular country, but may be interested in just experiencing a taste of this type of tour. The Laos Culinary Bolt On could be the perfect option for you at the end of a longer tour.

 
  • I just had the most amazing conversation with the organiser of this trip and she was over the moon with how everything went!
    I cannot thank you enough! You truly are incredible with arranging these trips so thank you thank you!

    K.J. Travel agent, Sydney